It is always important to have a subject line in an email.

• True
• False

The tone of your message is established in your email communications:

• In the subject line.
• In the first two sentences of your email.
• In the closing.
• In the subject line and the first two sentences of your email.

Having multiple topics in one email is acceptable business practice.

• True
• False

Chunking refers to:

• Dividing email into multiple topics.
• Dividing email into beginning, middle, and ending.
• Sending email to multiple different user groups.
• None of these explains chunking.

Select which tip regarding email tone is most appropriate.

• Avoid using absolute words like all, none, never or always.
• The frequent use of all caps in emails is acceptable to get your point across.
• Eliminating a proper opening and closing is acceptable as you are very familiar with the recipient.
• Using the word "you" in an email is a great way to personalize the message.

Select the subject that is NOT appropriate to communicate through email.

• Requiring a response in writing.
• Praising an individual or group of people for a job well done.
• Communicating information needed by many people.
• Requesting a password.

Emails create a permanent record.

• True
• False

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CCSS.RI.7.7

CCSS.RI.8.7

CCSS.RL.7.7

CCSS.RL.8.7

CCSS.RL.9-10.7

Proofreading is not important in emails as it is considered casual communication.

• True
• False

You are upset about the content of an email you receive. What is your next course of action?

• Reply back immediately highlighting why you are upset.
• Take some time to reflect on whether you are going to reply or handle the situation in a different manner.
• Immediately go to your supervisor.
• Go home. You have had enough for today.

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CCSS.RL.11-12.3

CCSS.RL.6.3

CCSS.RL.7.3

CCSS.RL.8.3

CCSS.RL.9-10.3

Knowing your audience is important in email communication.

• True
• False

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CCSS.SL.8.6

CCSS.W.7.1D

CCSS.W.7.2E

CCSS.W.8.1D

CCSS.W.8.2E