D&G beginner and Genio

What does DNIS stand for?

• Digital Notification Information Standard

• Disposition Neutral Internal Status

• Dial Number Identification System

• Diabolic Nuisance Idyllic Smooch

What details you can use to search for customer on Genio? (tick all that apply)

• Plan number

• Postcode and surname

• Telephone number

• Date of birth

What we do not have to ask customer to confirm before proceeding with any call?

• Postcode

• Age

• First line of address

• Full Name

To start an interaction with a customer (search) you need to choose which option from the Frequent tasks pane?

• Search for customer

• New search

• Inbound call

• Outbound call

What you can see on Customer Overview Screen on Genio? (tick all that apply)

• Live plans

• Lapsed plans

• Offers / mailers

• Address

• Telephone number

Can you check on Genio what is the nominated payment date for plans that has been already set up ?

• Yes

• No

What is a correspondence address?

• The address to which written communication about the plan will be sent

• The address where the appliance wants to receive letters

• Address of a landlord's another property

What details about appliance you have to fill in to make a quote?

• Make of the appliance

• Age of the appliance

• Color of the appliance

• Price of the appliance

• Serial number

What you need to do at the end of each interaction with a customer?

• Restart the system

• Logout

• Wrap-up

• Put yourself in the aftercall

Which details you need to ask customer for in order to set up Direct Debit ?

• Sort code

• Long card number

• Account number

• Security code

• Account holder name