D&G beginner and Genio
Quiz
•
Specialty
•
Professional Development
•
Hard
Ewa Taida
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does DNIS stand for?
Digital Notification Information Standard
Disposition Neutral Internal Status
Dial Number Identification System
Diabolic Nuisance Idyllic Smooch
2.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
What details you can use to search for customer on Genio? (tick all that apply)
Plan number
Postcode and surname
Telephone number
Date of birth
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What we do not have to ask customer to confirm before proceeding with any call?
Postcode
Age
First line of address
Full Name
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To start an interaction with a customer (search) you need to choose which option from the Frequent tasks pane?
Search for customer
New search
Inbound call
Outbound call
5.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
What you can see on Customer Overview Screen on Genio? (tick all that apply)
Live plans
Lapsed plans
Offers / mailers
Address
Telephone number
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Can you check on Genio what is the nominated payment date for plans that has been already set up ?
Yes
No
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a correspondence address?
The address to which written communication about the plan will be sent
The address where the appliance wants to receive letters
Address of a landlord's another property
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