In the general context, what 2 things need to happen for a rent payment to be considered successful?

• The points need to be added to Loyalty

• The member needs to pay Bilt

• The payment cannot show "suspended" on Retool

• Bilt needs to pay the property

How can a OON member pay his rent through Bilt?

• By using his Bilt Mastercard on the property's portal

• By using a linked bank account on Paypal

• By sending a check though the app

• By using the Rent Account

• By paying through the app directly to the property

How can a INN member pay his rent through Bilt?

• By using his Bilt Mastercard directly

• By using the routing number and account numbers

• By sending a check though the app

• By using the Rent Account

• By paying through the app directly to the property

What happens when the member pays with Bilt Protect ON?

• A balance is added to Bilt Mastercard to offset the rent charge

• The rent amount is charged to his card

• The rent payment cannot get NSF due to BP ON

• Bilt withdraws the rent amount from the member's linked bank account

• By paying with BP ON the member doesn't have to pay additional fees

What happens when the member pays with Bilt Protect OFF?

• A balance is added to Bilt Mastercard to offset the rent charge

• The rent amount is charged to his card

• The rent payment goes through faster

• Bilt withdraws the rent amount from the member's linked bank account

• By paying with BP OFF the member 's credit limit is temporarily increased

What is the first step Bilt performs when the member initiates an INN payment?

• Charge the Bilt Mastercard to pay the property

• Notify the property that the member paid the rent

• Notify the member's bank so that the funds can be withdrawn

• Take the funds from the member's linked bank account

• Send the rent check to the property

In order to confirm if a INN payment actually went through successfully, what two Retool tabs must be checked?

• Loyalty

• Payments

• Ledger

• Virtual Accounts

• General

In order to confirm if an ONN Rent Account payment actually went through successfully, what two Retool tabs must be checked?

• Loyalty

• Payments

• Ledger

• Virtual Accounts

• General

If the member is paying with a check, what is the standard mailing time for those payments to arrive?

• 7-10 business days

• 7-10 calendar days

• 3-5 business days

• Overnight

• 2 - day shipping

The member wants to know if their INN rent payment submitted today went through. You check Retool and all the necessary steps were completed. The payment was already added to the ledger. What do you tell the member?

• I can see here that there are no issues with your payment so your rent is paid

• Payments usually take 3-5 business days to fully process

• I can see here that we already sent the rent check for your payment. Please wait for 7-10 days for the check to get to your property

• In Network payments get to the property right away since they are part of the Bilt Alliance. You're all set

• You need to check with your property so they can confirm if the payment has been posted to your account