When on reception we must make sure we greet clients in what way?

• Greet clients professionally with a confident attitude

• Put then phone down if we see a client approaching

• Greet with positive tone of voice and body language

• With knowledgeable answers to questions

We must be law ensure all our client details are stored and kept correctly , what does this fall under

• GDPR

• Data protection act

• Consumer protection legislation

• Consumer rights act 2015

What does FAB stand for?

• Features and Benefits

• Facts and Benefits

• Failure and Backtrack

• Features and Balance

A product must be described correctly and not supply any misleading information is part of which act?

• Trades description act

• Data protection act

• Health and safety act

When should we not try to sell a product?

• During a relaxing treatment

• During the consultation

• During the aftercare advice

• To a walk in customer

What must we inlcude when taking a message

• Date message was taken

• Time message was taken

• Name of person who called

• Brief reason for message

Clear , tidy and well presented areas make for good promotional placements

• True

• False

Where can customers leave messages?

• Social media

• Answer machine

• Email

• Face to face

what is the maximum amount of rings the phone can ring before being answered?

• 1

• 4

• 6

• 3

A client wants to add on lip wax to her treatment what do you do?

• Accept straight away

• Call down to reception to make sure we have enough time

• Don't let reception know get straight on with it

• Let reception know but do not charge