Law & Justice 2, Chapter 4 Quiz

Leaders are often called upon to institute change in a department. Resistance to change can be overcome by all of the following except:

• Be honest and consistent.

• Inform employees that if they cannot accept the change you will help them find work elsewhere.

• Answer questions, or take the information and follow up if you don't know the answer.

• When practical, discuss why the change is required.

Some experts say we conduct a vast amount of our communications non-verbally. Which of the following is NOT true about non-verbal communication?

• The content is more difficult to read than verbal and written communications.

• The vast majority of human communication is through verbalization.

• The message being sent is usually just as important as other forms of communications.

• Asking for clarification will keep the misunderstanding to a minimum.

The optimal way to communicate is?

• Face to face.

• Via email.

• Through written language.

• Using verbal and physical expression.

There are four communication skills needed for every leader. Which of the following is not one of them?

• Active listening.

• Top down priority communications.

• Complete concise face to face communications.

• Reader-friendly written material, sending complete, clear, easily understood communications.

There are numerous critical leadership skills. A leader will display all of the following sets, except:

• High ethical standards, beliefs, and attitudes.

• A high ability to communicate well while understanding and relating to all people.

• Learning how the mission of the organization compares to the leader's career goals.

• Being aware of the organization's mission and being focused on accomplishing that mission.

Traits that can characterize a leader in any organization include all the following, except:

• Encourage open communication.

• Advocate teamwork in the ranks.

• Reinforces desired work behaviors.

• Support complacency (laziness) in the ranks.

An effective team member will display the following attributes except:

• Continually identify ways to improve human or employee performance.

• Take credit for other co-workers achievements to get themselves ahead.

• Advise up-line management when problems exist in work performance.

• Be motivated to improve operations and always strive for excellence.

Leadership is not about being interested in one's self but rather in service to others. Before becoming a leader, one should conduct a self-examination in the following areas, except:

• Make sure that no one in your group will be able to pass over you and become your boss.

• Make ethics more important than your career.

• Have a deep desire to help others solve both work-related and personal problems.

• Find the potential in subordinates and push them to become successful.

The key for a supervisor to get anyone to do anything is to :

• Threaten them to do it.

• Bribe them to do it.

• Get them to want to do it.

• Belittle them in front of their peers until they do it.

Leaders and supervisors are not one and the same. Our expectation is that every supervisor is a leader but not every leader in necessarily a supervisor.

• True.

• False.