
Law & Justice 2, Chapter 4 Quiz
Authored by Kevin Matthews
Other
9th - 12th Grade
Used 19+ times

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17 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Leaders are often called upon to institute change in a department. Resistance to change can be overcome by all of the following except:
Be honest and consistent.
Inform employees that if they cannot accept the change you will help them find work elsewhere.
Answer questions, or take the information and follow up if you don't know the answer.
When practical, discuss why the change is required.
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Some experts say we conduct a vast amount of our communications non-verbally. Which of the following is NOT true about non-verbal communication?
The content is more difficult to read than verbal and written communications.
The vast majority of human communication is through verbalization.
The message being sent is usually just as important as other forms of communications.
Asking for clarification will keep the misunderstanding to a minimum.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The optimal way to communicate is?
Face to face.
Via email.
Through written language.
Using verbal and physical expression.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
There are four communication skills needed for every leader. Which of the following is not one of them?
Active listening.
Top down priority communications.
Complete concise face to face communications.
Reader-friendly written material, sending complete, clear, easily understood communications.
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
There are numerous critical leadership skills. A leader will display all of the following sets, except:
High ethical standards, beliefs, and attitudes.
A high ability to communicate well while understanding and relating to all people.
Learning how the mission of the organization compares to the leader's career goals.
Being aware of the organization's mission and being focused on accomplishing that mission.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Traits that can characterize a leader in any organization include all the following, except:
Encourage open communication.
Advocate teamwork in the ranks.
Reinforces desired work behaviors.
Support complacency (laziness) in the ranks.
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
An effective team member will display the following attributes except:
Continually identify ways to improve human or employee performance.
Take credit for other co-workers achievements to get themselves ahead.
Advise up-line management when problems exist in work performance.
Be motivated to improve operations and always strive for excellence.
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