T-mobile

JOD describes as ( Select all that apply)

• Can upgrade after 30 days

• Taxes Included

• 24 months contract

• Possible downpayment

When to change a sim card?

• require different sizes of SIM cards

• Old SIM card is lost, stolen, or damaged

• Cross Brand SIM Cards. MVNO or partner brand SIM Cards

• devices require a certain SIM technology

Information that we can disclose to the customer. (Select all that apply)

• SIM card numbers

• IMEI

• Rate plans and features

• SIM unlock code

Payment arrangement can be setup if there's 31 days up past due.

• True

• False

Dash order starts with S0.

• True

• False

Options that you can do after the end of contract for JOD except.

• Upgrade

• Return

• POIP

• Trade in

Suspension that can restrict the line indefinitely.

• Military

• Lost or Stolen

• Seasonal

• Temporary

Tools to check order except;

• DASH

• Credit Card payment tool

• Order lookup tool

• Device Tracking Portal

Data Stash available on what rate plan?

• T-mobile essentials

• Simple Choice

• T-mobile one 55+

• T-mobile one Military

You will be directed to review the correct policies when researching if a Payment Refund Form should be submitted, and minimizes steps to resolution

• Payment Refund Form

• EIP Refund Form

• Missing Payment Request

• Refund It Right Tool