LUX- DAY 4

Case in Sales Force contain

• Payment Information

• Case Basic Information

• Inquiry Details

• Customer Details

The ______ area send email , add a post , log a call , send a task to others. Update case details , send to other departments , GDPR

• Inquiry

• Action

• Change Customer

• Knowledge

Do we have different email template per Brand?

• Yes

• No

Do we have a specific e-mail template for EIP customer?

• Yes

• No

What is the status of the case when the first email comes in ?

• Work in Progress

• New

• Pending Brand

• None of the above

We dont need to send survey if ...

• The case is duplicate

• We proactively email the customer

• Rejected PA

• Rejected Return

Classification has _ levels.

• 1

• 2

• 3

• 4

BOB stands for

• Buy on behalf

• Best of Business

• Best of the best

• None of the above

Can we extend a reservation ?

• Yes

• No

Do we offer reservation for MRP sneakers?

• Yes

• No