Tax Season Policies

Tax refund checks may be signed over to be cashed or deposited.

• True

• False

The bank will do a cash advance for anyone whether they are a customer or not.

• True; we will do a cash advance for anyone.

• False; we can only do a cash advance for customers.

What should you do if a customer presents a tax refund check to you?

• Cash it.

• Put a hold on it.

• Deposit it; you can then do a withdrawal for the amount.

• Rip it up.

A brand new customer can open an account with a tax refund check without an additional $100 deposit.

• True

• False

You must verify tax refund checks not directly from the state or federal government.

• True

• False

The customer's name does not need to be printed on a tax refund card to do a cash advance.

• True

• False

How much does H&R Block charge for a cash advance on tax refund cards?

• $5

• $20

• $35

• $50

If a customer does not receive the correct amount in cash from our ATM they will need to file a dispute with their bank.

• True

• False

Tax refund checks do not need to be endorsed for deposit.

• True

• False; all payees must endorse the check.