Unit 1: Introduction to Management

Who are managers?

• people who physically produce goods and services by working on specific tasks

• people who allocate and monitor the use of organizational resources in the form of information, materials, money and people

• people who acquire goods and services by thinking on specific tasks

• people who allocate and monitor the use of organizational resources in the form of money and people only

Which of the following is NOT a level of management?

• top manager

• middle manager

• first- line manager

• executive manager

Middle managers are managers who ........

• may be directors, chief executive officers, presidents and vice presidents

• are responsible for the management of employees directly engaged in producing the goods or services provided by the business

• are responsible for major areas of organizational activity

• are the ones who set policies and procedures and make final business decisions

The strategic level of management is considered to be .............

• top level management

• middle management

• lower- level management

• organised management

The amount of resources used to achieve an organisational goal is known as ______________________.

• effectiveness

• resourcefulness

• management

• efficiency

Organisational effectiveness means _____________.

• doing things right

• doing the right task

Monitoring performance and taking corrective action where needed.

• planning

• organising

• leading

• controlling

The management function of commanding (directing) can be defined as ___________.

• ensuring that all groups and persons work efficiently and economically

• building the morale of staff so that they can work effectively

• delegating authority, arranging and allocating work and resources

• using leadership skills to get the best possible performance from subordinates

Which of the following is not a duty of the manager while performing the interpersonal role?

• figurehead

• leader

• spokesperson

• liaison

Under the decisional role of the manager, the manager who is an entrepreneur will ________________________.

• make decisions on how to allocate the resources of the organization

• respond to pressures over which the department or organization has no control such as conflicts

• initiate small-scale projects to improve the department or to react to a change in the environment

• draw up contracts with suppliers and trade unions