What stage comes first when planning a new system?

• Design test data results

• Configure software interface

• Implement maintenance schedule

• Analyse users’ needs

What do you think is the key piece of advice for anyone dealing with a complaint?

• · Refer the problem to a more senior person.

• · Document everything.

• · Leave it alone and it will go away.

What is the best way to let a client know how their complaint has been resolved?

• · By telephone

• · By writing

• · Face to face

The primary source of information when it comes to installing, configuring and testing a component is

• · Website

• · Search the internet

• · Manual installation

• · Word of mouth

If you are using Red Hat or Mandrake, for your operating system, the cards and hardware components must be supported by a ……….. To be automatically detected

• · Unix kernel driver

• · Linux kernel driver

• · MAC shell driver

• · Linux shell driver

PnP capabilities is shorten for

• · Play and powered system

• · Plug and play system

• · Plug and powered system

• · Play and plug system

In this approach your computer will boot from CD and fix the defected files

• · PXE installation

• · Image installation

• · Repair installation

• Custom installation

To create or remove a user account in windows7 use the following path……….

• · Start –control panel – user account-manage user account

• · Start –control panel – user account-enable user account

• · Start –control panel – user account-add or remove users

• · Start –control panel – system-device control

The software booting sequence begins with……

• · DVD

• · USB

• · RAM

• · Hard drive

Using a USB cable between two computers to transfer data is called

• · Side-to-side

• · Side-by-side

• · Side-in-side

• · Side-on-side