Coaching is the_________________, informal training and encouragement that you give an employee after the employee’s orientation and basic training.

• Teaching

• Guidance

• Ongoing

• Instructing

Feedback is ___________ you provide an employee that lets the employee __________ how well he or she is performing.

• Criticism, Know

• Answer, Know

• Praise, Know

• Information, Know

Counseling is showing an employee what he or she needs to do to ___________ performance. Counseling takes place in private, away from the workstation.

• Absorb

• Grab

• Improve

• Guarantee

What are the MAIN responsibilities of a supervisor?

• Trainer of his employees, Implementer of ideas, Co-worker with other supervisors, Subordinate to his boss and Mediator of employee needs.

• Giving instructions to employees, Implementer of ideas, Co-worker with other supervisors, Subordinate to his boss and Mediator of employee needs.

• Trainer of his employees, the main source of ideas, Co-worker with other supervisors, Subordinate to his boss and Mediator of employee needs.

• Trainer of his employees, Implementer of ideas, Co-worker with other supervisors, Subordinate to his boss and credit taker.

Which one of the following statement that is UNTRUE?

• Technical Skills allows the supervisor to manage the work of employees

• Human Relations Skills is the core of the Supervisor's job

• Presentation skills and ability to present effectively is the core of the Supervisor's job

• Conceptual Skills enables the supervisor to coordinate the work of employees and departments

USE Autocratic leadership when...

• You have new untrained employees and Your department was poorly managed before your arrival.

• Employees expect to have their opinions heard.

• You notice low employee morale, high turnover, absenteeism and work stoppage.

• Employees begin depending on you to make all their decisions.

DO NOT use bureaucratic leadership when...

• Employees are performing tasks that require handling cash.

• Employees are performing routine tasks over and over.

• You want employees to understand that they have to maintain certain standards or procedures.

• Employees lose interest in their jobs and in their fellow workers.

USE laissez-faire leadership when...

• You can count on your employees because they are trustworthy and experienced

• You cannot provide regular feedback to employees to let them know how well they are doing their jobs

• You don’t understand your responsibilities and hope your employees can cover for you.

• You might make your employees feel insecure because you are not available

DO NOT use democratic leadership when...

• You want employees to share in decision making and problem solving duties

• You have a large or complex problem that requires a lot of input to solve

• There is not enough time to get everyone’s input

• You want to encourage team building and participation

What are the 'new ideas' of leadership styles & strategies?

• Supervisors inspire employees and believe that change is a necessary part of making things better

• Supervisors believe that change in the way things are done is disruptive

• Supervisors are experts in doing what their employees do

• Supervisors must use their authority to get the employees to do the job