Intro Ch. 7 Pretest

Which management functions involves analyzing information, setting goals, and making decisions about what needs to be done?

• planning

• organizing

• controlling

• implementing

Supervisors spend most of their time on the ____________________ management function (day to day functions)

• planning

• organizing

• controlling

• implementing

The way a manager treats and involves employees is called

• influence

• leadership

• management style

• entrepreneurship

In which of the following situations should a manager use tactical management

• employees doing work they enjoy

• working with part-time/temp employees

• work routine with new challenges

• when he/she wants to improve relations

Managers who have a tactical style are more

• lenient and not as hands on

• directive and controlling

The ability to motivate individuals and groups to accomplish important goals is called ____________________.

• management

• entrepreneurship

• leadership

A group of employees meets every day at lunch to chat about what’s going on in the office. This is an example of

• lateral

• external

• outside

• informal

____________________ means having the ambition and motivation to get work done without being asked

• innovation

• understanding

• initiative

John, a customer service manager, has sent a memo to Brianne, one of his employees. This is an example of

• horizontal

• vertical

• external

• oral

Being Dependable is a leadership characteristic, what does it mean?

• respect feelings & needs of employees

• can see all sides of issue

• can be counted on to follow through

• able to speak and listen