Device Protection

2 Types of Phone Insurance that we offer?

• Device Protection 360

• Basic Device Protection

• Protection 360

• Basic Protection 360

• Device Protection

Phone insurance that has a 2 claim limit for each 12-month rolling period, per mobile number, for accidental damage or loss/theft.

• Basic Device Protection

• Protection 360

• Device Protection

• Basic Protection

Phone Insurance that has a 3 claim limit for each 12-month rolling period, per mobile number, for accidental damage or loss/theft.

• Protection 360

• Device Protection

• Basic Device Protection

• Basic Protection

For Protection 360 Phone Insurance, how much is the replacement for a screen protector?

• $0.00

• $5.00

• $8.00

• $10.00

Where can our customers request for a replacement for their screen protector?

• Over the phone | Team of Experts

• T-Mobile Retail Store

• Assurant

• Just need to call 1-800-TMOBILE

If the customer's phone insurance is Protection 360. How much would be the deductible if this the customer is requested a Screen Repair for the first time for her IPHONE X 64GB.

• $99

• $29

• $49

• $69

If the customer's phone insurance is Protection 360. How much would be the deductible if this the customer is requested a Screen Repair for the 3rd time for her IPHONE X 64GB.

• $29.00

• $99.00

• $49.00

• $69.00

Phone Insurance/s can be added on what qualified events? Please select all that apply

• 30 days from device purchase

• 30 days from device upgrade

• 30 days from Change of Responsibility where the first account had Device Protection coverage and the new account wants to add Device Protection.

• 30 days product type conversion (Voice to Mobile Internet)

• 30 days from line being restored from suspension

Can our customers Upgrade from Basic Device Protection to Protection 360?

• Yes

• No

• Depends if the customer just purchased a device.

When will we charge applicable non-return fees if the defective device is not yet received?

• 1st day

• 45th day

• 46th day

• 44th day