Service Excellence L5 - Quiz 2

Which of these reasons is/ are important reasons to build partnerships?

• Gain control of competitors

• Strength in numbers

• Filling the gaps

• Building capacity of all partners

• A stronger voice

A new business entity is created for which type of collaboration?

• Strategic Alliance

• Ecosystem

• Joint Venture

• Network

In a brainstorming session, we want to focus on ...

• Quality of ideas

• Quantity of ideas

If you are conducting an ideation session for 500 people, which of these idea generation technique is the best?

• Storyboarding

• Mindmapping

• Brainstorming

• Brainwriting

• SCAMPER

"Partnership works best when collaboration creates value."?

What are some examples of 'value'?

• Generates profits

• Saves time

• Provides convenience for customers

• All of the above

Which of these 6-Steps To Successful Collaboration is in the correct order?

• Step 1: I have an idea

  Step 2: Develop a plan

  Step 3: Strengthen collaboration

  Step 4: Sell my idea

  Step 5: Ready & go

  Step 6: Follow up & evaluate

• Step 1: I have an idea

  Step 2: Develop a plan

  Step 3: Sell my idea

  Step 4: Strengthen collaboration

  Step 5: Ready & go

  Step 6 Follow up & evaluate

• Step 1: I have an idea

  Step 2: Develop a plan

  Step 3: Sell my idea

  Step 4: Ready & go

  Step 5: Follow up & evaluate

  Step 6: Strengthen collaboration

In the midst of a collaboration project involving multiple organisations, 2 of the companies have a conflict.

What is the best way for the 2 companies to manage their conflict?

• Collaborate to find a solution

• Call off the collaboration

• Compromising with each other

• Avoid the conflict and move on

Why should Resource Planning should be done before a project commence?

• Budget setting

• Facilitate project cost control

• Saves time and effort

• Get stakeholders approval

• All of the above