HPE DC Starter Pack & Add-ons

What are the available selling models for HPE Datacenter Care?

• DC Starter Pack (FIxed Price-Scope)

• DC Custom (SOW)

• DC Starter Pack and DC Custom (SOW)

• DC Statement of Work (Custom)

What is the DC Starter Pack?

• A DC customized and flexible offer

• A SKU-based DC selling model; fixed scope and price

• A DC Statement of Work (SOW) process

• A DC Rules of Engagement (ROE) guideline

What are the deliverable for the DC Starter Pack?

• Assigned Account Team

• Operational and Technical Advice

• Support Activity Review and Support Planning

• All of the above

DC Starter Pack is -

• Configured by a Solution Architect

• Fixed price and scope

• Available for Nimble, Aruba and Nonstop

• Only available as Attach

What is the main rule to offer / use DC-Add on?

• Only offered to a non-existing DC Customer

• Only offered during upfront sales

• Only offered to an existing DC Customer

• Only offered to Partners for their DC selling model

What are the ways used to uplift DC support to new products being added/uplifted to an existing DC environment?

• DC Standard and Custom Add-ons

• DC Standard Add-on

• DC Custom Add-on

• A new SOW and ROE

Who is the target customer to offer a DC Add-on?

• Customer with an active/existing DC contract

• Non-DC HPE customer

• New HPE customer (new logo)

• Any customer at any support level

Can you use the DC Custom Add-on SKU to include products under DC environment for a DC Starter Pack quote?

• Yes

• No