Verification

What is CPNI?

• Customer Property Network Information

• Customer Proprietary Network Information

• Customer Proprietary Network Institution

• Customer Proprietary Network Initiation

Release after account verification:

• Rate plans and features

• Dealer codes

• Authorized User names

• IMEI

• Minutes/data amount used information

What is PII and what does it stand for?

• Personal Information Identifiable

• Personal Informative Information

• Personal Identifiable Information

What are some examples of PII?

• Bank information

• Driver's License

• Credit Class

• Social Security Numbers

This is a 6 digit code sent to customers as secondary verification for sensitive account changes.

• One Time Pin

• One Time Passcode

How many times can you create a token?

• 5 times or 30 minutes

• 5 times and 30 minutes

• 5 times and 5 minutes per use

These are the actions that requires OTP:

• Release account number

• Billing address change

• Change Billing Name

• Upgrade/Device purchase

• Change of Responsibility

Customer PIN/Passcodes must be a combination of _________.

• 6-15 non-sequential numbers

• 6-15 alphanumberic password

• 6-15 non-sequential alphanumeric

Benjie is calling regarding his mother's account. He is not listed as an authorized user and the BRP is not at home. What will you do?

• Advise Benjie to have his mom call T-Mobile and add him as an authorized user

• Tell Benjie to go to the nearest T-Mobile store and present 2 valid IDs

• Offer to call the BRP for Benjie

• Ask your coach to bypass the verification process

TRUE or FALSE: You can send One Time PIN (OTP) for authorized users if they don't know or can't remember the account password

• True

• False

• Maybe

• It depends