Recap Quiz 1

What is ECOES?

• Gas national database

• Electric national database

How often do OVO bill their customers?

• Monthly

• Weekly

• Quarterly

• Daily

How frequent can a customer get a 'live account balance'?

• Monthly

• Quarterly

• Fortnightly

• Daily

What two places could a customer find their MSN?

• Meter

• Customers cannot see this

• Bill

• By calling us

How many digits is an imperial gas meter?

• 3

• 4

• 5

• 6

The gas national database is called?

• XOserve

• ECOES

• Quote and Switch

• Orion

Which of the following are active OVO plans?

• 1 Year Fixed

• Online Smart Saver

• Standard Evergreen

• Simpler on demand

What tab on Salesforce can you find MPAN?

• Customer

• Supply points

• Meter reads

• Contracts

Can a customer with PC 05 be switched over?

• Yes

• No

You must read out the scripts on Quote and Switch?

• True

• False