Select which of the following are skills we discussed during the training

• Using the right words

• Give the customer what he asks

• Staying positive

• Educating customers

Offer what we have available to the user, avoiding talking negatively/saying “We can’t do that because...”

• Active reading:

• Focusing on what can be done:

• Matching the tone:

• Closing the chat/ticket properly:

It is a helpful Noomly document which contains tips and phrases you can incorporate into your replies to our users.

• KB

• SupportLand

• Bug Index

• Noompathy Index

It includes positive attitude, active listening, strategic questioning, and empathy, along with the ability to build rapport.

• Active Listening

• Soft Skills

• Empathy

• Understanding

True/False: The usage of Soft Skills can help us to have less irate customers and start getting better CSATs.

• True

• False

Skill: It is important for you to do not sound like a robot, or careless about your interaction. Keep a friendly tone.

• Using the right words

• Being Friendly

• Staying positive

• Noompathy

The adaptability and flexibility is not important, since the things will never change at Noom

• False

• True

What is the coldest place in the world?

• North Pole

• Xela

• Canada

• Antarctic

What's the longest river in the world?

• Usumacinta

• Nilo

• Babylon

• Samala

Soft skills can be learned

• True

• False