5SH002 Morag's case study

Why do you think Morag will NOT take an autocratic approach to management?

• Her University course would have given her a different template

• Quietly spoken does not mean she can not be forceful

• She may have adopted an autocratic style from her father

• Morag might be best served using a mixed style approach

How experienced do we assume Morag to be?

• Good business management skills from University

• Good skills copied from her father

• Limited skills as she has only just qualified

• She needs to have the benefit if the doubt

What should Morag's priority be?

• Start team and 1:1 meetings

• Start staff re-training

• Look at improving income

• Bring the staffing levels up

How would you assess the technique of MBWA?

• invasive

• autocratic

• empowering

• informative

Which management style is BEST supported by team meetings?

• Autocratic - you tell them to be there

• Democratic - you ask their opinions

• Laissez faire - you accept they turn up or they don't

• Participative - you ask them to get involved

At Sunnyside, what will the CQC be most concerned about?

• resident complaints

• staff complaints

• H&S breaches

• all three equally

What is the greatest financial concern at Sunnyside that Morag needs to address?

• low occupancy rate

• excess waste

• staff absences

• her father's mismanagement

Why do you thing the Induction was not as effective as it might have been?

• It was too short

• It was artificially time constrained

• It was not delivered by the right people

• Some other reason

Morag will need to be more concerned for productivity than for the people.

• Agree

• Disagree

• Her concern should be 80:20 in favour of productivity

• This will depend - she needs to be more contingency focussed.

Which of these tools will be most helpful to Morag?

• A PESTLE analysis

• A Force Field analysis

• A SWOT analysis

• Any of them would be effective