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5SH002 Morag's case study

Authored by Roy Hancocks

Social Studies

University

Used 12+ times

5SH002 Morag's case study
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12 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Why do you think Morag will NOT take an autocratic approach to management?

Her University course would have given her a different template

Quietly spoken does not mean she can not be forceful

She may have adopted an autocratic style from her father

Morag might be best served using a mixed style approach

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

How experienced do we assume Morag to be?

Good business management skills from University

Good skills copied from her father

Limited skills as she has only just qualified

She needs to have the benefit if the doubt

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should Morag's priority be?

Start team and 1:1 meetings

Start staff re-training

Look at improving income

Bring the staffing levels up

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How would you assess the technique of MBWA?

invasive

autocratic

empowering

informative

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which management style is BEST supported by team meetings?

Autocratic - you tell them to be there

Democratic - you ask their opinions

Laissez faire - you accept they turn up or they don't

Participative - you ask them to get involved

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

At Sunnyside, what will the CQC be most concerned about?

resident complaints

staff complaints

H&S breaches

all three equally

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the greatest financial concern at Sunnyside that Morag needs to address?

low occupancy rate

excess waste

staff absences

her father's mismanagement

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