CUSTOMER RELATIONS
Quiz
•
Professional Development
•
Professional Development
•
Hard
Used 12+ times
FREE Resource
11 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is CSI?
Customer Should Improve
Company Service Index
Customer Satisfaction Index
Customer Service Input
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is the first script should come out from our mouth when customer came in?
Good morning Sir/Ms, how can I help you?
Good morning Sir/Ms, are you coming for service today?
Good morning Sir/Ms, do you have an appointment today?
Good morning Sir/Ms
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
We need to sent Daily Booking Info to workshop,parts and CSC before...
4PM
7PM
5PM
3PM
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is CSI attributes?
Service Initiaition
Service Advisor / Dealer Staff
Service Facility
Vehicle Pickup
Service Quality
Premier Express
Drop & Go
Door to Door
Star Lounge
Star Care Maintenance
Plan Extended Limited Warranty
Mild Hybrid Battery Warranty
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is the company who conduct the CSI survey?
IPSON
IPSOS
IPHONE
EPSOS
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is Cycle & Carriage tagline that we should give to customer?
Exceptional Journey
We Drive First Class
The best or nothing
The Future of Automobiles
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is Cycle & Carriage 6 core values?
- Care
- Excellence
- Forward Thinking
- Respect
- Teamwork
- Selfish
- Slow
- Comfort zone
- Undisciplined
- Blaming
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