[Vocab] Healthcare Worker Traits

Empathy is...

• The ability to identify with and understand another person's feelings, situation, or motives.

• The ability to be trusted at all times by admitting faults and mistakes within yourself.

• The ability to learn and adapt to changes.

• The ability to understand another person's feelings, but not feel them and or care

Patience is...

• Being able to identify with and understand people and their needs

• The ability to have integrity and an honest character

• Being tolerant and understanding of others

• Enjoying one's work and being willing to wait difficult situations out

What is competence?

• A urinary disorder where one cannot control their bladder

• A mental disorder in which one cannot function by themselves effectively

• The ability to say or do the kindest or most fitting thing in a difficult situation

• Being qualified and capable of performing a task

John hates working with other people. He thinks that sickness is not an excuse to be lazy, he is uanble to relate to and understand the feelings of others, and that others need to follow his orders at all times. Is John a good team player?

• Yes -- He is just an autocratic leader.

• Yes -- He is a laissez-faire leader.

• No -- John lacks empathy and compassion.

• No -- John has empathy and compassion, it's just tough love

What is communication?

• The exchange of information, thoughts, ideas, and feelings.

• The blending of many different personal qualities to meet the standards expected in a health care career.

• The ability to begin or follow through with a task.

• The exchange of information, thoughts, ideas, and feelings by verbal communication only.

Elizabeth is taking care of an elderly patient named Samantha. Samantha always tells Elizabeth stories from her youth and tends to ramble on about things. Elizabeth pays attention and is always genuinely engaged in Samantha's stories. Is Elizabeth a good listener?

• Yes -- Elizabeth is just asking questions to make Samantha feel like she's significant.

• Yes -- Being attentive and engaged are classic qualities of a good listener.

• No -- Elizabeth is just asking questions to make Samantha feel like she's significant.

• No -- Being attentive and engaged are not classic qualities of a good listener.

Which is an example of nonverbal communication?

• Pointing to a water fountain when a patient asks where they can get some water.

• Telling a patient where a water fountain is when they ask where to get some water.

• Telling a patient about a procedure as you are doing it.

• Avoiding eye contact with a patient you do not want to talk to.

Leadership is... (Choose the BEST answer)

• The skill or ability to encourage people to work together and do their best to achieve common goals.

• Showing optimism, being open-minded, and compromising

• Inspiring and motivating others

• Thinking creatively and asking "What if?"

What are the three main types of leader?

Select All That Apply

• Democratic

• Plutocratic

• Monocratic

• Autocratic

• Laissez-Faire

What is parliamentary procedure?

• A set of rules or guidelines that determine the conduct and order followed during a meeting

• The right of the minority to rule

• The right of the majority to be heard

• Right of the individual to be silenced and oppressed