MGT269 Business Communication

All true communication must have the following:

• A sender and a receiver
• A speaker and a listener
• A hearer and a listener
• A speaker and an interpreter

You should not look the other person in the eyes because it can mean you are mad at them.

• True
• False

If you are practicing CLEAR SPEAKING habits, you must do one of the following:

• Listen carefully
• Speak directly to a person or a group
• Use a microphone so that the group can hear you clearly
• Give out an outline

An example of active listening is:

• Listening close and taking good notes
• Skimming the outline carefully
• Moving around while others speak
• Focusing on main ideas being communicated and responding with full attention

One of the following is NOT a Reading Technique.  Which one is it?

• Silent Reading
• Previewing
• Skimming
• Finding Context Clues

If you need to communicate with other employees inside your business regarding a change in insurance costs, you would most like use a:

• Business Letter
• Personal Business Letter
• Memo
• E-Mail

If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00, you would most likely use:

• An email
• A memo
• Business Letter
• Personal Business letter

If you would like to send a proposal from your business to a prospective NEW CLIENT, you would most likely use a:

• Business Letter
• Personal Business Letter
• Memo
• E-Mail

The most commonly used form of business communication is: 

• Business Letter
• Personal Business Letter
• Memo
• E-mail

The 4 major parts of the Memo Heading is:

• To, From, Date, Subject
• To, From, Date, Closing
• To, Recipient, Date, Subject
• Receiver, Sender, Date, Subject