A secure storage facility where master copies of authorised software Configuration Items are stored could best be described as a …?

Definitive Software Storage Library

The following statements are related to which ITIL concept? 1. There is a defined trigger. 2. The task is well known, documented and proven. 3. Authority is effectively given in advance. 4. Budgetary Approval will typically be preordained. 5. The risk is low

A Configuration Model that is commonly used by all approved staff and users

A repeatable Change Model that requires minimal interaction with change initiators or customers

A scheduled change review meeting

Which of the following is NOT a purpose of Service Asset and Configuration Management (SACM)?

To improve asset management activities by ensuring changes to assets are appropriately authorised prior to implementation

To identify, control, record, audit, verify and provide reports on service assets and Configuration Items

To account for, manage and protect the integrity of service assets and Configuration Items

To ensure the integrity of assets contained in a Configuration Management System (CMS) and ensure the CMS is accurately maintained

Which of the following would NOT typically form part of the Definitive Media Library (DML)?

User-controlled software libraries

Secure On-site Storage Facility

Secure Off-site Storage Area Network

ITIL-Service Transition

Authored by Omantel Ohi

Professional Development

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MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is NOT an objective of Release and Deployment Management?

To ensure there are comprehensive release and deployment plans

To ensure minimal unpredicted impact when deploying new services

To ensure all changes to services are reviewed in a controlled manner

To ensure releases are deployed efficiently and on schedule

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The main goal of Knowledge Management is to enable organisations to?

Document all aspects of a new or changed service

Improve the quality of management decision making

Ensure compliance with data management legislation

Maintain accurate financial data regarding service assets

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is NOT a goal of Service Transition?

Setting customer expectations as to how the use of the changed service can enable business objectives to be met

Reducing variations in the expected and actual service performance of any service elements that are to be changed

Ensuring that secure and resilient IT infrastructures, environments, applications and data are designed for release into the live environment

Ensuring that the service can be used as it was intended

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following statements regarding the Service Knowledge Management System (SKMS) is most accurate?

The main inputs to the SKMS are knowledge and wisdom

The SKMS monitors the knowledge management process

A Configuration Management System underpins the SKMS

A mature SKMS is essential for monitoring and reporting

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following statements regarding CIs is INCORRECT?

A CI is an asset, service component or other item that is under the control of Configuration Management

CIs may vary widely in complexity, size and type

CIs may be grouped and managed together

A CI will have relationships with at least two attributes

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the correct sequence for the following activities within the Normal Change process?
1. Create and record the RFC
2. Authorise and schedule the Change
3. Assess and evaluate the RFC
4. Review and close the Change record
5. Co-ordinate the Change implementation

1, 2, 3, 4, 5

2, 1, 3, 5, 4

1, 3, 5, 4, 2

1, 3, 2, 5, 4

MULTIPLE CHOICE QUESTION

1 min • 1 pt

From a Knowledge Management perspective, which of the following statements best describes Knowledge?

Education, formal qualifications and academic research

Discrete facts about services, events and activities

Experiences, ideas, insights and judgements of individuals

Tools and databases used to manage configuration data

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ITIL-Service Transition

Which of the following is NOT an objective of Release and Deployment Management?

The main goal of Knowledge Management is to enable organisations to?

Which of the following is NOT a goal of Service Transition?

Which of the following statements regarding the Service Knowledge Management System (SKMS) is most accurate?

Which of the following statements regarding CIs is INCORRECT?

What is the correct sequence for the following activities within the Normal Change process?1. Create and record the RFC2. Authorise and schedule the Change3. Assess and evaluate the RFC4. Review and close the Change record5. Co-ordinate the Change implementation

From a Knowledge Management perspective, which of the following statements best describes Knowledge?

Which of the following could typically be included within an SKMS?1. Details about staff experience2. Records of peripheral matters (e.g. weather, user numbers and behaviour)3. Suppliers? and partners? requirements, abilities and expectations4. Skills databases and professional development records

A secure storage facility where master copies of authorised software Configuration Items are stored could best be described as a …?

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What is the correct sequence for the following activities within the Normal Change process?
1. Create and record the RFC
2. Authorise and schedule the Change
3. Assess and evaluate the RFC
4. Review and close the Change record
5. Co-ordinate the Change implementation