Chapter 3 Business Management

Earns the respect and cooperation of employees to effectively accomplish the work of the organization

• Leader

• Leadership

• Human Relations

• Power

Ability to influence individuals and groups to cooperatively achieve common goals

• Leader

• Leadership

• Human Relations

• Power

How well people get along with each other when working together.

• Leader

• Leadership

• Human Relations

• Power

Comes from the position the manager holds in the organization

• Position Power

• Reward Power

• Expert Power

• Identity Power

Power based on the ability to control rewards and punishments

• Position Power

• Reward Power

• Expert Power

• Identity Power

Power given to people because of their superior knowledge about the work

• Expert Power

• Reward Power

• Position Power

• Identity Power

Power given to people because others identify with and want to be accepted by them

• Identity Power

• Reward Power

• Position Power

• Expert Power

What are the four management powers?

• Position, Expert, Reward, and Identity

• Experience, Reward, Position, and Identity

• Identify, Punishment, Position, and Expert

• Expert, Punishment, Reward, and Identity

Which types of power are related to effective leadership?

• Expert and Power

• Expert and Identity

• Identity and Position

• Position and Reward

As first level managers, supervisors are responsible for

• developing company plans

• designing new products and services

• handling day to day operations of the business

• increasing the overall profit or loss of the business