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Effective communication

Authored by Claire Safwan

Other

11th Grade

CCSS covered

Used 109+ times

Effective communication
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20 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is non-verbal communication

communicating with someone by using gestures
Getting messages across with facial expressions
Using your body language to convey something to someone else
All of the above

Tags

CCSS.RI.9-10.4

CCSS.RI.9-10.4

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of these is NOT an example of a verbal communication skill

The speed of our speech
Eye contact
Language used
Volume of speech

Tags

CCSS.L.1.6

CCSS.L.3.6

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Why do we have to make sure we do not speak too fast when communicating with a customer?

They may not hear everything you've said like promotions or special products
The customer may speak fast also because you are
It may give the customer a migraine
The customer may get excited and burst into song

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Paraphrasing is....

Repeating a customer's order back to them exactly the way they said it
Asking the customer to repeat their order again
Informing the customer of the process they must follow to place their order
Relaying the order (or message) back to the customer to ensure you understand their request

Tags

CCSS.RI. 9-10.2

CCSS.RI.11-12.2

CCSS.RL.11-12.2

CCSS.RL.8.2

CCSS.RL.9-10.2

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Reading and responding to body language, using facial expressions and using silence are all examples of what?

Open listening
Pretend listening
Clarity listening
Active listening

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Examples of correctly using speech and volume skills include...

Giving the right info, speaking at the right volume and articulating your words
Speaking softly, use long pauses and positive facial expressions
Keep eye contact, speaking loudly and using the right language
Hold your head high, yell all your words and keep your eyes closed

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Keeping a good posture is important because ..

customers may be judging you
it helps show the customer you are confident and have a good attitude
you may stretch your uniform and have to pay for another one
it will help the customer understand that you are a health conscious person

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