TEX PST DAY 4 (NH Redesign)

Customer PIN/Passcodes must be a combination of

• 4-6 series of numbers

• 6-15 non-sequential numbers

• 8-10 digits

• 4-10 letters

TRUE or FALSE : Primary Account Holder (PAH) and Authorize user can set the PIN/Passcode for the overall account.

• True

• False

Can a customer change their pin/passcode using their online account?

• Yes

• No

How many verification attempts can the customer do?

• 2 attempts

• 3 attempts

• 4 attempts

• 5 attempts

Are we able to give Ara a hint to help her remember his PIN/Passcode?

• Yes, at least the first 2 of her pin/passcode

• No, but we can send a text message to the customer

• Never provide pin/passcode hints to the customer

• It depends on the type of account

OTP validation can be done by

• SMS only

• Email only

• Only in customer care

• Both SMS and Email

When would you need to use a token?

• When processing a new order for the customer

• When adding or removing features on the customer’s account

• When moving between multiple systems to reuse the completed verification status.

• None of the above

Use this policy to verify individual & business/government account types in Customer Care.

• Verification by account type

• Prepaid Legacy verification

• Billing Responsible Party & Authorized User account requests

• Account verification: Care

Sheena wants to pay the her sister’s full balance and update the account passcode. You see that she’s the one paying the bill every month and has an active line. How will you help Sheena?

• Take the payment and update the account passcode

• Take the payment and let her update the passcode on her online account

• Take the payment and advise her to have her sister change the account passcode

• Don’t take the payment and inform her to advise her sister add her as an authorize user and change the account passcode

Which can be taken as account pin/passcode?

• 111111

• 234567

• Sandra123

• 985236