TEX PST DAY 6 (NH Redesign)

What is Bill Current?

• your account is billed for your billing cycle, and your due date for these charges is within that same bill cycle

• your account is billed for your next billing cycle, and your due date for these charges is within that same bill cycle

• your account is billed for your billing cycle, and your due date for these charges is within that same due date

• your account is billed for your billing cycle, and your start for these charges is within that same bill cycle

Scenario: Postpaid due date of the 6th. When is the online bill available?

• 14th

• 4th

• 17th

• 3rd

What short key can the customer dial to pay by phone? (SSO)

• #225#

• *#372

• *#06#

• *729

What charges could indicate the customer's services are suspended?

• Past Due Balance and other Charges

• Past due Deliquent

• On Time Payments

• Device Screen Broken

Where would pending charges be found in Samson?

• File>>Pending Charges and Credits

• Bill>>Pending Charges and Credits

• Actions>>Pending Charges and Credits

• Page Options>>Pending Charges and Credits

What method do we use to reimburse customers for their ETF?

• Customers receive a virtual prepaid card via SMS for the remaining amount owed after Device Recovery Program (DRP) credit is applied

• Customers receive a virtual prepaid card via SMS for the remaining amount owed during Device Recovery Program (DRP) credit is applied

• Customers receive a virtual prepaid card via SMS for the remaining amount owed before Device Recovery Program (DRP) credit is applied

• We’ll call them because we are the Team of Experts

The T‑Mobile Promo Tool will only allow you to research rebate promotions for customers who register on either of which two websites?

• www.switch2tmobile.corn and www.t-mobile.corn/promotions

• www.switch2tmobile.com and www.t-mobile.com/promotions

• Support.t-mobile.com and t-mobile.com

• www.t-mobile.com

True or False: Automatic Bill credits are prorated if the customers MRC is prorated.

• False: Automatic Bill Credits are not prorated

• True: Automatic Bill Credits are prorated

• It can be both True or False

• Neither

While researching an issue with a promotional credit, you see an alert in the Device Plan Widget that says "Instant trade-in device received valued at $0." Is the customer eligible for automatic re-enrollment?

• Yes

• No

• Maybe

• I’ll ask my Trainer

After reviewing the account, you notice that the customer in the last scenario was incorrectly denied. The promotion closed 42 days ago. How would you resolve the issue?

• Promotion closed between 90 days and 120 days ago: Engage your coach to follow the T‑Mobile Promotions Tool: Make Payment – Coaches and above only process. It can take up to 15 business days to be delivered once completed.

• Promotion closed between 10 days and 30 days ago: Engage your coach to follow the T‑Mobile Promotions Tool: Make Payment – Coaches and above only process. It can take up to 15 business days to be delivered once completed.

• Promotion closed between 30 days and 90 days ago: Engage your coach to follow the T‑Mobile Promotions Tool: Make Payment – Coaches and above only process. It can take up to 15 business days to be delivered once completed.

• Promotion closed between 40 days and 120 days ago: Engage your coach to follow the T‑Mobile Promotions Tool: Make Payment – Coaches and above only process. It can take up to 15 business days to be delivered once completed.