Mobile Device Unlock *Updated 10/5/2021

What document would we use to verify eligibility for a Mobile Device Unlock. In case of repeat information in each doc, which of these is the BEST overall document to use.

• MDU: Mobile Device Unlock requests

• MDU: Postpaid eligibility

• Mobile Device Unlock: Coolpad Surf

• MDU: Android device unlock

Customer who've purchased devices on Craigslist or eBay can request a device unlock but must provide a proof of purchase

• True

• False

Sam called in to let us know she is heading to Italy next week. She's been with T-Mobile for only 90 days and still owes more than half of her device EIP. Therefore, we cannot unlock her device to use a local carrier

• True

• False

Which of the following options are considered exceptions to unlocking devices for customers:

• Device purchased at full price

• 12 Months of on-time payments

• Military

• Permission from Manufacturer

• All of the above.

Checking the IMEI should always be the first step in checking for eligibility

• True

• False

How do we unlock a Samsung Galaxy S10e, if our customer meets eligibility.

• Submit an Unlock Request in Grand Central

• Contact Samsung at 1 888-987-4357

• Use manufacture provided Unlock Code

• Use Device Unlock App

Customer using the latest 2021 version of iPhones can use T-Mobile Device Unlock app to unlock their device.

• True

• False

If a customer doesn't meet eligibility to unlock their LG Q7, what's the best option so they can use their service in Germany.

• Use an old phone

• the MUST pay off the device

• None, they're out of luck

• Check their Device Unlock App for Options

If a previous MDU request was denied, Experts would let customers know the reason for the denial and would not file a new request until they are sure all requirements have been met.

• True

• False

We should still use Grand Central for devices that support the app or built-in experience.

• True

• False