Plans & Maxis Device Contract

Miss Nadine had 1 Maxis Postpaid Share 48 (Supplementary) registered on 1st June 2021. She want to convert her Share line to Hotlink Postpaid 40. What is the process?

• She can call to 123 to submit her change of rate plan request

• She can submit change of rate plan request via Maxis Online Store (MOS)

• She need to walk in to Maxis Retail Outlets for change of rate plan request

• She is not allowed to change rate plan from Maxis Postpaid Share 48 (Supplementary) to Hotlink Postpaid plan

Mr Kamal just sign up with Hotlink Postpaid 60 without device. He found out her data usage monthly is very minimal and decided to change his rate plan to Hotlink Postpaid 30. Can he proceed?

• Yes

• No

Mr Zayne currently subscribed to Hotlink Postpaid 30. He needs more data and he would like to purchase for add-on pass. The following is the available add-on pass for Hotlink Postpaid 30 EXCEPT:

• One-time Pass 2GB @ RM10

• Time-based Pass 1GB/1 Day @ RM3

• Time-based Pass 3GB/2 days @ RM5

• Auto Renew Pass 7GB + 7GB Youtube Pass @ RM10

Mr Muthu purchased Oppo Reno 5 Pro​ with Zerolution contract on 25th May 2021 and subscribed for Safe Device. Device RRP is RM2599.00. How much is the monthly fees for Safe Device?

• RM33

• RM6

• ​RM52

• ​​RM43

Miss Pamela's iPhone 11 Pro Max 512GB was stolen and she is currently subscribed for Safe Device. Customer can file a claim to Maxis Device Protection Contact Centre (Brightstar) at :

• 1800-88-6888

• 1800-88-2747

• 1300-820-120

• 1800-821-123

Customers who subscribed with Maxis Postpaid 68 is only entitled to a maximum of 1 share line for RM48/month.

• True

• False

Ms Lara wants to trade in her old Samsung Galaxy Note 4. The phone is still in excellent condition however the device was not listed in the trade up device list. Can she proceed to trade in her device?

• Yes

• No

Can customer trade in their device and request for cash without purchasing any mobile device with contract from Maxis?

• Yes

• No

Zerolution contract for customer who purchased Apple Watch with Maxis will be assigned to their dummy number _______________ with 24 months contract.

• Maxis Postpaid 18 Tablet

• Maxis Postpaid 28 Tablet

• Maxis Postpaid 18 Watch

• Maxis Postpaid 18 Apple

Customer already purchased Apple Watch Series 6 from Apple's Store. Can customer still subscribe to Maxis Postpaid 18 Watch service to pair his Watch with iPhone?

• Yes

• No