Select the Add-ons that Noom provides (Select all that apply)

• Book of recipes

• kit through the company Orig3n.

• Mental Wellness Pack

• Withings Scale

• Meal and Workout Guide bundle.

How can an iTunes/Gplay subscriptor buy the add-on?

• Only the DNA Kit

• 4 All of them

• iTunes/Google play users cannot get add-ons from there

• The complete Bundle

Gaara Moncha decided to purchase the meal guide while signing up. When will he get charged for this?

• At the end of the trial.

• After the online consultation is taken.

• Immediately after he signs up.

• On his second month.

When will the customer get charged for the mental wellness coursepack?

• Immediately after they sign up

• At the end of the trial period

• A day after it was purchased.

If the user states that he cannot eat seafood and a menu includes this on his/her meal guide, which macro will you use to answer him?

• Add On::Meal / Exercise Guides::Meal guide did not fit needs

• Add On::Meal / Exercise Guides::Sample meal plan

• Add On::Meal / Exercise Guides::Allergic or cannot eat item

Where can you see what Add-ons did the user purchase?

• Groups Magic (GM)

• Support Land (SL)

• Braze

• Braintree

What do they need to complete first before purchasing a Meal guide/Workout guide?

• The subscription

• The authentication method

• The online consultation

• The free trial

When a customer is asking for diet or nutrition tips, what should we do?

• Google some nutrition tips and provide this to the customer

• Send her a new guide

• Ask her to reach out to her goal specialist / Noom Guides

• Escalate to L2

If a customer states that she paid for the meal guide 3 days ago and has not received her guides yet, what will you do?

• Send Macro Exercise Guides::Sending Guides after Manual Questions

• Do not answer / apply Beanies:: Assign to Level 2

• Send Macro Payments & Refunds::Wants to purchase add-ons

• Resend the meal guides per user request

• Check Iterable, and confirm if the online consultation was sent and also if the guides were sent

Check the image| If this customer only asks for the meal guide refund, how much should you give?

• 49

• 24.50

• 29

• 25