Walmart Quiz day 4

If customers want a refund they always need to ship the item back the Walmart

• False

• True

You should give the manufacturer's phone # for personal use items

• True

• False

Marta claimed one t-shirt out of 5 was not included in her box which was delivered and signed for.

• I suggest to dispute the charges or contact the carrier.

• I suggest to go with the police.

• I process a refund as "lost in transit"

• I offer a replacement as "item missing from box".

What is the correct reason code to process a return for a microwave that arrived without the cable.

• Item missing from box

• Lost after delivery

• Missing Parts

• Change mind no longer wanted

If an order is placed using credit card and it is cancelled. What happened with the money?

• Customer will receive a refund.

• Customer must go to the store and get the cash.

• Authorization hold will drop off within 5 business days.

• Customer will receive a gift card instead.

What does lost in transit mean?

• Package shows as delivered and customer never received it.

• Package got damaged in transit and returned to the warehouse.

• Package arrived and we are missing parts.

• Tracking doesn't show any movement and EDD passed already.

What is stuck in processing?

• Package was delivered and signed for.

• Order request never arrived to the warehouse, it is still processing and ESD passed.

• The package arrived damaged.

• Refund was never processed.

Box delivered and signed for, but Marta never received it.

• I can offer a replacement, but not a refund.

• Advise Marta to contact the carrier.

• Advise customer to dispute the charges.

• I can offer a refund.

What should you offer first for a return?

• Replacement

• Refund

Customer wants to cancel an order, but the order has been shipped already. What can you do?

• Request a cancellation from CCA.

• Educated the customer about the return process.

• Suggest to call us back probably the cancellation option can be available later on.

• Call the manufacturer