Test 10. The Hospitality Industry: Managing Safety and Security Issues

Who is responsible for establishing plans related to emergency communication and evacuation, employee safety training, fire safety systems, guest and employee safety, and room key security:

• Head of Front Office

• Head of Financial Department

• Head of Room Service

• Safety and security manager

Safety rules and regulations have been established to ensure that:

• employees are well-supervised

• the environment in which guests are received and in which employees work is a safe one

• the company makes profit

• employees are well-motivated to get the job done

A health and safety programme is

• created only for the Front-Office department

• a process for managing health and safety in the workplace

• an analysis of the reservation programs of the hotel

• a part of the check-in procedure

Physical security systems do not coordinate access control systems, alarms and cameras.

• True

• False

Key systems:

• help activate alarms manually

• notify and the suppress of fires

• control access to rooms, floors, sections and zones

• help activate documentation and reporting software