communication 2019

When using your portable radio, you must push the “press to talk” button and wait one second before speaking. This is essential to effective communication because your EMS system must use:

• digital equipment.

• repeaters

• portable transmitter/receiver.

• cellular telephone links.

You are returning from a call when you come across an apartment building with flames coming from several windows on the top story. You see several occupants trapped and hanging out of the windows screaming for help. Which one of the following radio transmissions is most appropriate when advising dispatch of the situation?

• “Central communications from Unit 118, how do you copy?”

• “Central communications be advised of a working structure fire on Third Street and Raven with occupants trapped.”

• “Central communication, be advised there is a structure fire with people trapped.”

• “Central communications I need the fire department and additional ambulances for a working structure fire on the north side of town.”

Which one of the following is the most appropriate way to contact a receiving hospital to alert them that you are en route with a patient?

• “Inbound with a 76-year-old male complaining of dizziness.”

• “St. Margaret’s, can you take a report on a person with chest pain?”

• “Dr. Jackson, this is EMT Mike Bennet, can you hear me?”

• “St. Margaret’s Hospital, this is BLS ambulance 17-64. How do you copy?”

Which of the following is a function of providing the physician or nurse with an oral report when transferring care to the hospital emergency department (ED)?

• To summarize patient assessment and treatment information

  B) To provide an opportunity for the ED staff to critique the care provided

  C) To inform them of whether or not they need to see the patient immediately

  D) To provide input on additional medical care to be given in the ED

• To provide an opportunity for the ED staff to critique the care provided

• To inform them of whether or not they need to see the patient immediately

• To provide input on additional medical care to be given in the ED

Which one of the following statements is most appropriate when transferring a patient to the emergency department and giving an oral report?

• “This is Mr. Benton. He has the state insurance plan.”

• “Mr. Benton has high blood pressure and appears to be having a heart attack.”

• “Mr. Benton called us today because he was having chest pain.”

• “Please refer to the recording of my radio report for specific information about Mr. Benton and his chest pain.”

What important piece of information has been omitted from the following report: “University Hospital, we are en route with a 61-year-old male complaining of generalized weakness. He states that he was cutting the grass when he suddenly became hot and weak, forcing him to sit down. He has a history of diabetes and prostate cancer, but takes no medications. Right now he is alert and oriented and has the following vital signs: pulse 96, respirations 18, and blood pressure 156/82 mmHg. We have placed him on two liters of oxygen by nasal cannula and are transporting in a semi-Fowler’s position. He states that the weakness is starting to resolve. Do you have questions or orders?”

• Patient’s family physician

• Location of the incident

• ETA to the hospital

• Medications the patient is taking

Which one of the following statements is most appropriate when communicating with the medical facility that will receive the patient?

• “Inbound with a 52-year-old suffering from a myocardial infarction.”

• “En route to your facility with a 73-year-old male complaining of dizziness.”

• “Five minutes out with Mr. John Panzer who called us today for high blood pressure.”

• “En route with a drug addict who has overdosed on an unspecified amount of heroin.”

Which one of the following is an effective way to improve communication with most patients?

• Have the patient look up at you.

• Speak clearly and loudly.

• Maintain eye contact.

• Use medical terminology.

You are treating an 82-year-old female who is having trouble hearing some of your questions. What technique would be best in helping you get her past medical history?

• Enlist the help of a neighbor.

• Speak with a loud and higher-pitched voice.

• Defer further questions until en route to the hospital.

• Speak clearly and slowly.

You have been called for a 23-year-old male who is completely deaf. To best communicate with this patient, you should:

• stand in front of the patient and speak loudly.

• write questions on a note pad.

• use gestures when asking questions.

• have the emergency department get the needed information.