Dealing with returns

Was kann ich für Sie tun?

• How can I talk to you?

• What´s the Problem?

• How can I help you?

• I´m sorry about that

Können Sie mir bitte sagen, wann Sie die Ware gekauft haben?

• Could you give me the item, please?

• Could you check this item, please?

• Could you please show me what´s wrong with the item?

• Could you tell me when you bought the item, please?

Warum haben Sie es nicht sofort zurück gebracht?

• Why didn´t you buy it now?

• Why didn´t you bring it back immediately?

• Why didn´t you send it back?

• Why didn´t you give a refund?

Das tut mir leid, ich kann es Ihnen rückerstatten.

• I´m sorry, I can´t help you.

• I´m sorry, I will check this item.

• I´m sorry, but I can´t give you your money back.

• I´m sorry about that. I can give you a refund.

Haben Sie noch die Quittung?

• Do you have the refund?

• Do you have the receipt, please

• Do you have the sale?

• Do you have the item?

Es tut mir leid, da kann ich nichts für Sie tun, weil Sie es im Ausverkauf gekauft haben.

• I´m afraid, but I can´t buy it.

• I´m afraid, but I can give you a refund.

• I´m afraid but I can´t give you your money back.

• I´m afraid I can´t help you, because you bought it in the sale

Ich werde mich beim Geschäftsführer beschweren.

• I´m going to meet the manager.

• I´m going to complain to the manager.

• I´m going to check the item.

• I´m going to replace it.

Ich werde herausfinden, was passiert ist.

• I´m a bit disappointed to hear that.

• I´m disappointed with happening that.

• I´ll find out what´s happened.

• I´m so sorry this has happened.

Ich bin etwas enttäuscht das zu hören.

• I´m sorry to have to say this.

• I really must apologize for this.

• I´m afraid that is not possible.

• I´m a bit disappointed to hear that.

Kann nicht irgendetwas getan werden?

• Well, there´s nothing I can do about that.

• Can´t something be done?

• Just let me check this item on the computer.

• Can I bring it back immediately?