MH42 H&T Unit 5

A hotel guest reports that someone stole money and jewelry from his or her room. Which government agency should the hotel employee contact?

• Local fire department

• C. Area convention bureau

• Local police department

• D. Area chamber of commerce

How can restaurant employees be helpful during a robbery?

• Be sincere

• Be observant

• Be aggressive

• Be talkative

A hotel lobby has loose electrical wires coming out of a wall. Which type of hazard does this situation exemplify?

• Safety

• Biological

• Chemical

• Precautionary

Which type of employees do coastal destinations hire to keep residents and visitors safe while they are on the beach and in the water?

• Firefighters

• Security guards

• Healthcare workers

• Lifeguards

What is a primary reason why hospitality facilities develop emergency response procedures?

• To help lessen panic and reduce the risk of damage or injury during an emergency situation

• To prevent emergency situations from occurring on the premises

• To increase guests’ awareness of potential security and safety issues

• To reduce the time it takes to train employees in first aid, CPR, and security

Which type of security system enables hotels and restaurants to video– record activities such as robbery, shoplifting, and employee theft?

• Motion detection

• Electronic locking

• Closed-circuit television

• Two-way radio

Which type of system will notify the police that a robbery is in progress without the robbers’ knowledge at a hospitality or tourism business?

• Silent alarm

• Smoke alarm

• Manual locking system

• Automatic audio system

What do hotels develop to help guests safely exit the property if a fire occurs?

• Evacuation plan

• Blueprint

• Surveillance plan

• Check-out policy

Which security measure can motels implement to help maintain their guests’ safety outside the facility?

• Front-desk alarm system

• Interior window locks

• Fire extinguishers

• Parking lot lighting system

Why do hospitality and tourism businesses keep money and valuables locked in secure locations?

• To eliminate accidents

• To prevent natural disasters

• To reduce the risk of theft

• To avoid equipment hazards