DEVELOP PROFESSIONALISM IN THE WORK- Cluster 1

Samara is in a crowded room trying to communicate with Jovan without using any words. Which of the following are examples of Non-Verbal communication that Samara might use?

• Talking, Listening, Radio

• Voicemail, Telephone, Television

• Eye contact, gestures, posture

• Looking, Singing, Learning

During a team meeting, Yemi is discussing the importance of effective communication. He asks the team, "Which of the following are examples of Verbal communication?"

• Signs, Letters, Memos

• Speaking, Voicemail, Radio

• Eye contact, gestures, Body Language

• Sign Language, Symbols, Learning

During a team meeting, Chrisanya emphasized the importance of effective communication. She asked everyone to identify four essential rules that should guide their interactions to ensure clarity and understanding.

• Contradict, Censure, Concern, Controversial

• Common, Contrast, Cautious, Conservative

• Calm, Claim, Careful, Creative

• Clear, Concise, Complete, Correct

In a multinational company, Kadeena is tasked with leading a team that is diversifying its operations across different countries. She notices that the effectiveness of communication is being impacted by several factors. Choose the factors that would impact the effectiveness of communication.

• Language Barriers and using only One method of communication.

• • Standardized global pricing strategies

• Failing to follow Occupational Health & Safety

• Having poor work station design and poor ventilation.

Oshae, a health and safety officer, is conducting a training session for employees at a manufacturing plant. During the session, she emphasizes the importance of understanding health in the workplace. She asks the attendees to define health based on their experiences and knowledge.

• Changes in work procedures such as written safety policies.

• Anything in the workplace that has the potential to harm people.

• A relationship of trust and confidence between the client and worker.

• As a state of physical and mental well-being with the absence of disease.

During a team meeting at the office, the manager asked everyone to share their thoughts on improving productivity. However, some team members noticed that the meeting was not being conducted effectively.

Which of the following is NOT a good practice to have for meetings?

• Assigning key meeting roles

• Have an agenda

• Allot times for topics

• Start meetings late

In a bustling city, the government has established a set of guidelines to ensure that all citizens can coexist peacefully and fairly. These guidelines are documented and accessible to everyone. __________________ refers to a systematic body of rules that governs the whole society. These rules are set by the government and they are expressed in writing.

• Ethics

• Laws

• Rules

• Procedures

James is faced with a dilemma at work where he must decide whether to report a colleague's unethical behavior or remain silent to avoid conflict. He reflects on the concept of ethics to guide his decision.

Choose the correct definition for the term “Ethics”.

• This is a statement by which to determine the course of action to be taken.

• This is a series of actions conducted in a certain order or manner.

• This is a branch of moral philosophy that guides people about the basic human conduct.

• This is a verbal or written request for something to be made, supplied, or served.

Aria is a lawyer who often discusses the difference between Law and Ethics with her colleagues. One day, she explains to them, 'Laws are regulations set by the government while Ethics are professional and individual norms about human behaviour.'

• Laws are regulations set by the government while Ethics are professional and individual norms about human behaviour.

• Laws are verbal while ethics are written.

• Ethics have consequences while laws have no consequences

• Laws can never be changed while ethics can be changed.

In a construction project, the steps involved in Risk control are to:

• Identify the hazards, assessing the risks involved, deciding on control measures, Implementing measures and reviewing them.

• Starting a meeting on time, having an agenda, allotting time for topics and assigning meeting roles to different persons.

• Consult with the client, evaluate the client’s needs, and create a design brief to meet the client’s needs.

• Utilize communication to negotiate and solve problems and resolve point of differences or gain an advantage in the outcome.