DEVELOP PROFESSIONALISM IN THE WORK- Cluster 1

Which definition BEST describes the term communication?

• Communication is a two way process of sending and receiving messages.

• Communication is the transfer of assets from one person to the next.

• Communication is a two way process of exchanging gifts between two entities.

• Communication is the imparting of new skills through different mediums.

Which of the following are examples of Non-Verbal communication?

• Talking, Listening, Radio

• Voicemail, Telephone, Television

• Eye contact, gestures, posture

• Looking, Singing, Learning

Which of the following are examples of Verbal communication?

• Signs, Letters, Memos

• Speaking, Voicemail, Radio

• Eye contact, gestures, Body Language

• Sign Language, Symbols, Learning

Identify four rules of communication?

• Contradict, Censure, Concern, Command

• Common, Contrast, Cautious, Conservative

• Calm, Clean, Careful, Confident

• Clear, Concise, Complete, Correct

Choose the factors that would impact the effectiveness of communication in diversification:

• Language Barriers, Using only One method of communication and Lack of technology use.

• Starting meetings late, ending meetings early, having no actionable agenda.

• Not having enough staff and failing to follow Occupational Health & Safety

• Having poor work station design and poor ventilation.

A __________ is a formal meeting at which someone is asked questions in order to find out if they are suitable for a job or a course of study.

• Election

• Interview

• Conference

• Debate

Which of the following are benefits to using communication to negotiating and solving problems?

• It is used resolve point of difference or gain advantage in outcome.

• It is used to express negative feelings to the other negotiating party.

• It is used to provide compliments to both parties negotiating.

• It is used to show off the negotiating skills of both parties negotiating.

Identify the appropriate rules or practices for making meetings productive or worthwhile.

• No eating, No sleeping, No drinking, No fighting.

• Ask permission before using the bathroom.

• Start on time, End on time, Have an Agenda, Allot times for topics.

• Have long meetings and have frequent brakes.

_______________is the ongoing development of products, services or processes through incremental and breakthrough progress.

• Quality

• Continuous Improvement

• Health

• Administrative Control

Which of the following terms BEST describes this definition: “The standard of something as measured against other things of a similar kind; the degree of excellence of something.”

• Continuous Improvement

• Rick Control

• Etiquette

• Quality