Basic Quiz Thrusday

If want to check the user history which portal you will refer?

• Customer Helpdesk

• Customer Freshdesk

• Customer Dashboard

• Merchant Panel

What is the parent company of magicpin

• Summers Technologies

• Samasta Technologies

• Samast Technologies

• NOTA

What designation Anshoo Sharma hold in magicpin

• CTO

• SEO

• CEO

• COO

You have just been made a lead agent in your team and the first task your manager gives you is to make sure every transaction in the helpdesk to get cleared within 24 hours. What is the best way to handle it? *

• Periodically, check the transactions and assign to the available agents

• Set up an escalation mail to the agents that are not being pending by 22 hours

• Both A & B

• NOTA

On which Technology model the Transaction Helpdesk works?

• SaaS

• FaaS

• IaaS

• PaaS

If you are a Team Lead and you are facing a sudden outrage in your helpdesk/Freshdesk, what should be your first action?

• Resolve/Process the tickets/transactions coming by only

• Collect the information and report to manager

• Report to manager and escalate a mail

• I don't care

What are the primary metrics that look upto in transaction process?

• Transaction Count

• 95th Percentile

• Error Percentage

• Both A & B

If you process a transaction with "Discounted Bill" , what will be the status of that transaction.

• Grace_Disapproved

• Funded_Grace_Disapproved

• Disputed_Disapproved

• Both A & B

In 4th page of Helpdesk, what does "Activation Bill" means

• Activate the bill

• Activate the Selfie

• Skip the dupilicate bills

• Both A & C

What do you mean by the name "Aryan" in context with your work

• Helpdesk

• Database

• Firewall

• NOTA