AC1: The industry (Slides  249 - 278)

AC1: The industry (Slides 249 - 278)

7th - 10th Grade

14 Qs

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AC1: The industry (Slides  249 - 278)

AC1: The industry (Slides 249 - 278)

Assessment

Quiz

Specialty, Other, Education

7th - 10th Grade

Medium

Created by

Matt Guilfoyle

Used 86+ times

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14 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you provide any sort of accommodation, serviced or self-catering, the Equality Act 2010 applies to you.

True

False

2.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Basic Customer Services Include: (Pick 4)

Cleanliness

Adequate safety/security

Bathroom plumbing

Michelin star food

Lighting

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Poor customer service can (Pick 2)

discourage customers from returning

promote business

lead to good reviews

encourage them to turn to competitors.

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Good customer service can (Pick 3)

Improve your hygiene rating

Provide an edge over competitors

Encourage customers to pay more to be certain of receiving good service

Lead to higher profits

5.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What are key traits when dealing with a customer complaint? Pick 2

If it's not your fault blame the other member of staff

Allow the customer to make their point (do not take things personally)

Listen with empathy

Never apologise in case you can get sued

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of these is NOT a good Characteristics of Customer Focused Employees:

Maintain eye contact

Welcoming smile

Respond to requests quickly and efficiently

Don't directly look them in the eye when speaking

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Quality service is integral to securing repeat business and being successful.

True

False

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