Resolving conflict

Repeating back what the other person said to you.

• Inappropriate listening

• Activated listening

• Active listening

• Actors listen

conflict resolution is just a fancy way of talking about

• Conflicts and revolutions

• liquid solutions

• solving problems between people

• making confusion

If you don't open up a conversation with a person you're in conflict with, what will happen?

• Avoid problems

• It will get better on its on

• the problem will fester and get worse

• nothing. there's never a problem as long as you're quiet.

At it's best, a win-win solution should__________________

• Make sure both people lose out.

• Make sure the other person loses out

• Be unfair

• Aim to be mutually satisfying

Sympathy is

• a way to make someone feel guilty so you can get what you want

• an orchestra that plays classical music

• understanding how someone feels

• offering compassion, carefully to another person

Empathy is important because

• it helps the other person know you understand how they feel

• its a way to get them to feel sorry for you

• is the opposite of going to the symphony

Remaining positive when trying to resolve a conflict helps because

• Staying positive means you ignore negative comments

• if it doesn't work, just put the other person down

• Being professional means always being positive.

• it can foster mutual respect and it people feel respected, they are more likely to want to try for a win win solution.

you can control you emotions before you act or speak

• true

• false

it's best to respond to the person and not their ideas.

• true

• false