COMMUNICATION AT THE WORKPLACE

What is communication?

• the process of understanding and sharing ideas, opinions or information

• the process of knowing and sharing ideas, opinions or information

• the process of applying and sharing ideas, opinions or information

• the process of remembering and sharing ideas, opinions

Which of the following is included in formal oral communication?

• face-to-face conversation

• telephone conversation

• classroom lectures

• discussion that take place at business meetings

Which of the following is included in informal oral communication?

• job interviews

• speech

• telephone conversation

• presentation at business meetings

Choose the correct example of informal phrase:

• Please do not hesitate to contact me immediately.

• Hi there, all.

• Good morning, madam.

• I am pleased to inform you of our upcoming event.

Choose the correct phrase with a friend:

• Hi honey, how was your day?

• Good morning, Sir. May I ask you a question?

• Sure Peter, what's up?

• Certainly, it's eleven thirty.

What is the importance of communication skill?

• to ignore what is said by others

• to ignore nonverbal clues

• to understand basic communication pattern at the workplace

• to pay less attention to the person's response

The following are types of communication at the workplace except:

• employer to employee

• stakeholders

• colleagues

• customer friend

Which of the following is not the way to communicate better with your colleagues at work?

• listen actively

• speak with distraction

• construct criticism

• build and earn trust

Which one is not the correct way to speak and write?

• short

• simple

• ambiguous

• direct

"That's not true!" Choose the correct function of that phrase:

• to deny

• to thank

• to explain

• to ignore