ITIL 4 Foundation

ITIL 4 Foundation

Professional Development

51 Qs

quiz-placeholder

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ITIL 4 Foundation

ITIL 4 Foundation

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

Created by

Jan Pope

Used 165+ times

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51 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What is ITIL?

A set of best practices and guidance in IT Service Management

Led the IT Service Management (ITSM) industry with guidance, training and certification programmes for over 30 years

Designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The means of enabling value co-creation, by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.

Service

Value

Value Perception

Warranty

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The perceived benefits, usefulness and importance of something

Value

Service

Value Perception

Warranty

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The functionality offered by a product or service to meet a particular need

Utility

Warranty

Service

Value

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Assurance that a product or service will meet agreed requirements

Warranty

Utility

Service

Value

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption

Customer

User

Sponsor

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A person who uses services

Customer

User

Sponsor

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