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Customer Service #1

Authored by Phil Arnold

Business, Education

12th Grade

Used 22+ times

Customer Service #1
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16 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Good Customer Service helps to:

Build Your Brand

Create Trust With Your Customers

Reduce Customer Complaints & Minimise Problems

All of the Options

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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What is the first stage on the Customer Journey?

Need recognition

Information Search

Evaluation of Alternatives

Purchase Decision

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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How long do you have to make a first impression?

7 Seconds

17 Seconds

70 Seconds

7 Minutes

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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What is the first thing to do when handling a complaint?

Run away

Get the manager

Apologise

Argue back

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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A good _______________ is essential to a business when providing customer service

speaking voice

attitude

first impression

hair style

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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when putting a customer on hold you should

ask for permission

estimate the hold time

provide updates

all of the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

T/F…….you should never identify yourself to the customer

True

False

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