Business Communication

All true communication must have the following:

• A sender and a receiver
• A speaker and a listener
• A hearer and a listener
• A speaker and an interpreter

You should not look the other person in the eyes because it can mean you are mad at them.

• True
• False

An example of active listening is:

• Listening close and taking good notes
• Skimming the outline carefully
• Moving around while others speak
• Focusing on main ideas being communicated and responding with full attention

When you are writing for work or school, you should always:

• Write as quickly as possible
• Proofread your work 
• Depend on Spell Checker to correct all errors
• Write as briefly as possible

If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00, you would most likely use:

• An email
• A memo
• Business Letter
• Personal Business letter

The most commonly used form of business communication is: 

• Business Letter
• Personal Business Letter
• Memo
• E-mail

The 4 major parts of the Memo Heading is:

• To, From, Date, Subject
• To, From, Date, Closing
• To, Recipient, Date, Subject
• Receiver, Sender, Date, Subject

Which of the following is not a rule for communicating verbally and in writing during GOOD BUSINESS COMMUNICATION?

• Listen
• Be clear (Clarity)
  Be clear (Clarity and Coherence)
• Accuracy (Correct information)
• Promptness

Good communication skills can help you be considered as a valuable employee who contributes to the company's image.

• True
• False

How does he feel?

• He is sad

• He is excited

• He is bored

• He is lazy