Introduction to Metro by Tmobile

As a Metro by T-Mobile team we expect you to be:

• Energetic

• Helpful

• Respectful

• Owning the call and Outside the box thinking

Why Metro by -Mobile

• Affordable

• Reliable

• Predictable

• Good Customer service experience

• Flexible

Benefits of our Bussiness:

• We are the unlimited company

• Customer pays in advance for their services

• We won JD Power 6 times.

• Metro by T-Mobile is part of T Mobile USA

• The plans that we offer are inclusive of taxes and fees.

Customer value:

• Affordable plans

• Convenient Stores

• No credit check needed

• No contract

• Pay in Advance

Phone pricing is only available at customer service:

• True

• False

What are our distribution channel?

• Walmart

• Best Buy

• Metro by T-Mobile stores

• Authorize Dealers

• Metro by T-Mobile Website

Authorize dealer are supported by:

• Corporate Store

• Dealer Support Group

• Account Support Representatives (ASR)

GSM phones and tablets are powered by simcard

• True

• False

Whats is Anniversary date?

• Allocation for the inclusive allowances of the plan will refresh.(International minutes for calling and Data allocation).

• First day of the customer's bill cycle.

• The day the customer's bill is due.

Customer must pay on their Anniversary date so that the account won't be suspended.

• True

• False