Module 3: Coverage,My Account,Metro Care,Metrovoice
Authored by Alexie Garcia
Professional Development
Used 6+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
It refers to the physical areas where Metro by T-Mobile has cell tower networks to provide customers the ability to make and receive calls, send and receive text messages, and use data.
Signal
Coverage
Network
Service
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Not all devices are compatible with all networks. For example, non-4G LTE devices cannot use the 4G LTE network.
True
False
3.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Two types of Coverage
Cell Tower
Metro by T-Mobile Coverage
T-Mobile Network
Partner Coverage
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer has access to limited services: calling and text messages only
Roaming
International
Partner Coverage
T-Mobile Network
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the customer's account is on a high security pin they can still access their my metro app/my account
True
False
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
My Account Supports:
Refund
Plan and Feature Change
Profile Upgrades
Billing and Service Usage History
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Call details can be viewed using my metro app:
True
False
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