Service Counter

Ø Store exterior is clean and in good condition (sidewalk, parking, driveway, perimeter wall, signage, pylon sign) is a Minor Deviation?

• TRUE

• FALSE

What is TAT?

• Turning around time

• Turn around time

• Turn around timing

• None of the above

What is FST?

• Food service time

• Food serving time

• Food serve time

• None of the above

Ø Welcome and greet customers in a friendly manner with eye contact is a minor deviation?

• TRUE

• FALSE

What is the 4 step of ctr?

• Smile and greet the customer

• Take the order, do suggestive selling snd call out the order

• Total the order and state the amount of purchase

• Receive the payment and give change if any

Assemble the order is

• Key step 3

• Key step 4

• Key step 5

• Key step 6

Ø Store exterior and customer area interior are well illuminated including parking and Drive thru areas is a major deviation?

• TRUE

• FALSE

Should be done by any of the service team who meets a guest. The OOT should smile and greet the guest who is on queue. The cashier, assembler, or even the Service Manager on duty should do this step when the guest is approaching the counter area.

• Key step 1

• Key step 2

• Key step 3

• Key step 4

This is to thank the guest and to ask for repeat business in a polite and sincere manner. A sincere Thank You conveys our genuine gratitude to our guests for patronizing our products.

In .

• Key step 4

• Key step 5

• Key step 6

• Key step 7

Ø Clean restroom, functional toilets/urinals and with adequate water is a major deviation?

• TRUE

• FALSE