ISO Internal Auditor Assessment

What is ISO Quality Audit?

• Audit the Quality Manual, Standard Operating Procedures

• Audit the Quality Management System

• Audit the quality of the products and services

• Audit the quality of the organisation and people

• All of above

Quality Audit needs to be conducted

• Only once a year

• Whenever QMR feels there is a need to audit based on existing performance

• According to the numbers indicated in quality manual

• According to the numbers indicated in SOP

• All of above

Who can be a qualified quality Auditor?

• Director

• Head of Department/ Manager

• Executive/ Engineer

• Accountant

• None of above

Auditor shall check the following documents during quality audit, EXCEPT

• Quality Manual

• Standard Operating Procedure (SOP)

• Work Instruction (WI)

• All Forms

• All of above

Corrective Action (CA) may be raised as a result of:

• Quality System noncompliance (e.g. detected during internal audits)

• Serious and/or recurring non-conforming product or service

• Supplier Product Inspection

• Customer complaint

• All of above

The NCAR Register shall detail the Running number, Date issued, Person issued, Deficiency, and close out dates. The deficiency section to detail the Non-conformity e.g.:

• Problem

• Evidence of the problem

• Requirements in the standard or procedure

• Location where the non-conformity was found

• All of above

What is the new emphasis in the latest version of ISO9001:2015?

• System approach

• Process approach

• Risk-based thinking

• Preventive action

• Customer Focus

The clauses and requirements of the standard are all based on the Plan-Do-Check-Act (PDCA) cycle. Which is NOT TRUE?

• PDCA is integral and operate at the process level

• PDCA is integral and operate at the overall system level

• The PDCA cycle never ends. It is a continual improvement process.

• The PDCA cycle is one of the best practices to commonly adopted in ISO 9001 standard

• None of above

Risks and Opportunities can be derived from

• Internal issue of an organisation

• External issues of an organisation

• The needs and expectation of the interested parties of an organisation

• Process within an organisation

• All of above

Prior to the audit, what are the activities covered in preparation for Quality Audit?

• The Auditor shall advise the Auditee (HOD, or personnel responsible for executing the processes) in advance of the intent to audit.

• The Auditor shall organise for the audit by preparing a checklist of questions and possible analysis of data on the Audit Check Sheet

• Cross check the latest SOP, WI and Forms. Review last year NCAR, OFI, Risk assessment and external document registration

• Request for supporting documents like Organisation Chart, Infrastructure list, Skill Matrix, PDCA

• All of above