email etiquette

Having multiple topics in one email is acceptable business practice.

• True
• False

Select which tip regarding email tone is most appropriate.

• Avoid using absolute words like all, none, never or always.
• The frequent use of all caps in emails is acceptable to get your point across.
• Eliminating a proper opening and closing is acceptable as you are very familiar with the recipient.
• Using the word "you" in an email is a great way to personalize the message.

A subject line should...

• be blank

• be descriptive and clear

• briefly identify what is in the content of the email

• use 1 word

Always try to keep an email to 1 ______ in length.

• sentence

• screen

• paragraph

• word

How can you differentiate key points

• Use CAPTIAL letters

• Bold the letters

• Underline the words

• Highlight the words using different colour

Select the right salutations

• Hi Sir/Mam

• good morning

• Dear Mrs. Gate City

• Hi Sir !!!!!

• Greetings !

Always proofread your email for ________ errors before sending.

• grammar

• puncuation

• capitalization

• spelling

If you receive an email, it is good etiquette to reply within _____ hours.

• 12

• 24

• 48

• 168

Using all CAPS in your writing is the same as...

• shouting

• whispering

• talking normally

• None of the above

You are replying to an email chain with 10 people on it. Your comments is crucial for the sender only. Do you use Reply All when sending your response?

• Yes

• No