MH42 1.01 Hospitality and Tourism

What type of behavior involves establishing eye contact with hotel guests?

• Vocal

• Critical

• Cultural

• Nonverbal

What skill is important for successful professionals in the hospitality and tourism industry to possess?

• Creativity

• Delegation

• Communication

• Mathematical

As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels’ guests. What behavior is Ben exhibiting?

• Interpersonal Skills

• Favorable ethical traits

• A positive sales aptitude

• An appropriate use of humor

Jason provides tours to over 300 people a day at the historical governor’s mansion daily. Which benefit of working the tourism industry is he experiencing?

• Contacting buyers

• Visiting attractions

• Working with people

• Planning conferences

What traits do effective hospitality and tourism employees exhibit when they communicate with their customers

• Patience and empathy

• Initiate and indifference

• Inflexibility and self-confidence

• Enthusiasm and pass listening

Mary works in the lodging segment where she directs the employees who clean the property’s sleeping rooms and public areas, what is Mary’s position?

• Property supervisor

• Maintenance manager

• Front-desk supervisor

• Housekeeping manager

Daniel is the executive chef for a resort that is located near Phoenix, Arizona. What professional association is Daniel most likely to join?

• Wellness Council of America

• Meeting Professionals International

• The National Restaurant Association

• Association for Convention operations Management

How can a travel agent make a positive impression on clients?

• Ask very personal questions

• Suggest several travel

• Focus on many tasks at one time

• Maintain a professional appearance