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HTMP 1 Chapter 2 Quiz

Authored by Christopher Palladino

Business, Life Skills

11th - 12th Grade

Used 5+ times

HTMP 1 Chapter 2 Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of positions are where the next step develops specific skills and capabilities which can be transferred from one position to another?

Entry Level

Skilled Level

Supervisory Level

Management Level

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You are asked to make a copy of a guest's itinerary using a copier. This is a form of a

Soft Skill

Learned Skill

Easy Skill

Hard Skill

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

As you work up the career ladder, what is it known as when you develop on-the-job responsibilities to the highest level?

Practice

Confidence

Expertise Building

Self-Esteem

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A typical career path begins with what type of position?

Skilled Level

Entry Level

Supervisory

Executive

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

As a guest service professional, you want to make sure the guest

Feels special

Is treated with respect

Is treated as an individual

All of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You see that a customer has unknowingly dropped $20 on the floor. When considering the right thing to do you will consider your

Morals

Options

Benefits

Amount of money

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is not a method that builds positive self-esteem

Focus on your mistakes

Focus on what you like about yourself

Learn to feel good about yourself

Don't mistake confidence for being competitive

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