HTMP 1 Chapter 2 Quiz

What type of positions are where the next step develops specific skills and capabilities which can be transferred from one position to another?

• Entry Level

• Skilled Level

• Supervisory Level

• Management Level

You are asked to make a copy of a guest's itinerary using a copier. This is a form of a

• Soft Skill

• Learned Skill

• Easy Skill

• Hard Skill

As you work up the career ladder, what is it known as when you develop on-the-job responsibilities to the highest level?

• Practice

• Confidence

• Expertise Building

• Self-Esteem

A typical career path begins with what type of position?

• Skilled Level

• Entry Level

• Supervisory

• Executive

As a guest service professional, you want to make sure the guest

• Feels special

• Is treated with respect

• Is treated as an individual

• All of the above

You see that a customer has unknowingly dropped $20 on the floor. When considering the right thing to do you will consider your

• Morals

• Options

• Benefits

• Amount of money

Which is not a method that builds positive self-esteem

• Focus on your mistakes

• Focus on what you like about yourself

• Learn to feel good about yourself

• Don't mistake confidence for being competitive

Which is an example of a soft skill?

• Creative Thinking Skills

• Time Management Skills

• Computer Skills

• Leadership Skills

What is known as a person's overall evaluation of his or her own self worth?

• Self-esteem

• Ego

• Ethics

• Morals

As long as you meet the guest expectations the guest will always be happy.

• True

• False